Managers of the VIP Jeoung Transport Company in Kumasi have indefinitely suspended the driver who left about 30 passengers stranded in the middle of their journey to Kumasi a fortnight ago.
According to the passengers who spoke to Citi News, the driver reversed to chase a saloon car from which an object which broke the bus’ windscreen had been thrown.
When the panic-stricken passengers challenged the driver and demanded that he should resume the trip to Kumasi, the incensed driver got off the bus and left them to their fate.
The dissatisfied passengers subsequently reported the matter to authorities of the Kumasi bus station, demanding an apology from the intercity transport giant.
Speaking to Citi News, the Assistant Secretary of the Kumasi VIP Station, Francis Asamoah, who is in Accra for a meeting over the matter, condemned the action of the driver.
He stated that the driver had appeared before the company’s “Disciplinary Committee” where a decision was taken to suspend him indefinitely, until the company completes its investigations into the incident.
He said the company remains committed to providing excellent services to its passengers.
‘It was terrible’
The angry passengers who narrated the incident to Citi News had expressed their disappointment at the driver’s actions arguing that hr could have used a better approach to address the matter, instead of putting their lives at risk.
According to the passengers, the pleaded with the driver not to chase the saloon car but the cries fell on deaf ears as he jumped out of the bus and into a taxi to continue his pursuit.
“On our way when we passed by a little town called Dadieso, near Nkawkaw, all that I head was a big bang. I was reading by then, so when I raised my head, I saw that the right side of the windscreen had burst and pieces of glass falling all over. So when we tried to find out, we were told that an oncoming car had thrown something and it hit the windscreen,” one passenger said
“But the driver, instead of stopping and checking on the health of the passengers, he rather in the middle of that small road reversed and started coming towards Accra. I challenged him and he said he was chasing the car from which the object came from. So he packed by the road just by the railway line, abandoned us and left.”
The passengers eventually joined some VIP vehicles that were also heading towards Kumasi.
“Some of us, with the help of the driver’s mate, contacted the VIP [head office in Accra] so a few of us had to board some of their buses that were also heading towards Kumasi,” he added.
Another lady who was on the bus said: “we all started shouting at the driver when he reversed the vehicle.”
“He [Driver] got out of the bus and jumped unto another VIP bus and sped off. Some of the passengers took taxis and mini vans that were heading to Kumasi. Someone contacted the head office of VIP and they said they will set up a committee to investigate it. I don’t know what they are going to do. It was really terrible. This driver should be called to book,” she added.
Source: citinews
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please do check your spelling before posting your stories. lots of mistakes
HMM I AM VERY HAPPY THIS VIP ISSUE HAS COME UP TODAY BECAUSE SOME OF US HAVE BEEN COMPLAINING FOR A VERY LONG TIME BUT NO OUR AT VIP LISTENS AND WE ARE ONLY AWAITING THE COMING OF COMPETITION SO WE SHALL SHOW VIP TRANSPORT SERVICE THAT THEY AINT NOTHING. VIP BUS TERMINAL IS THE ONLY TERMINAL INGHAN WHERE ONE CEASES TO BE A HUMAN BEING THE MOMENT YOU ENTER THE PREMISE. RIGHT FROM THE CONDCUTOR TO THE DRIVE TO THE TICKETING BOOT YOUR NAME CHANGES TO "HER", "W0 WO HE", "WOFA" WHICH IS SAID SOMETIMES IN AN ARROGANT WAY BY PEOPLE WHO MAY NOT EVEN MEASURE UP TO YOUR STATUS.THE CORRUPTION IS AT THE VIP YARD IS JUST TERRIBLE, THERE IS NO SCIENTIFIC WAY OF WEIGHT AND CHARGING LUGGAGE'S AND PEOPLES FATE ARE LEFT TO CORRUPT, ARROGANT "VIP BOOKMEN" WHO ARE WILLING TO EXPLOIT CUSTOMERS BY WAY OF CHARGING VERY HIGH PRICES ON THE SMALLEST LUGGAGE'S. THEY STOP[ AS AND WHEN THEY LIKE ESPECIALLY THE BUS TO SEFWI AREAS AND SOMETIMES DELIBERATELY STOP AT PLACES WHERE PASSENGERS ARE NOT COMFORTABLE WITH EG THE BUS TO SEFWI DEBISO STOPS SOMEWHERE AROUND NKAWKAW AREA WHICH HAS PUNGENT URINAL STENCH AND THEY STOP ON THE EXCUSE THAT PEOPLE SHOULD BUY BREAD (SUCH ***barred word***. SOMETIMES THEY TURN THE VOUILME UP SO HIGH THAT YOU CANT EVEN SLEEP IN THE BUS WHEN THIS JOURNEY IS 12HOUR NIGHT JOURNEY AND PEOPLE WILL GO TO WORK THE NEXT MORNING. WHEN YOU ASK THEM TO TURN DOWN THE VOLUME OF THE TV SET THEY WILL TELL YOU ITS TO KEEP THE DRIVER AWAKE(ANOTHER ***barred word***) WHEN THE RIGHT THING TO DO IS TO EMPLOY TWO DRIVES SO THAT THEY THEY RUN SHIFT AFTER 5 HOURS.ALL IN ALL SOME OF US ARE BITTER ABOUT THEIR POOR SERVICES AND AWAIT THE EMERGENCE OF COMPETITION TO PUT THEM ON THEIR TOES
The incident was last Saturday, 27/1/18 and not a fortnight ago as stated. I was a passenger on that bus and the driver's attitude was terrible. This driver will not allow a passenger with a small box the size of Voltic that takes 24 bottles to enter the bus insisting he has to pay. Another passenger had to come to his aide. The customer service at VVIP is very poor.
hmmm this VIP and tactics. very soon they will be exposed. in fact some of us enjoy travelling with them but sometimes the way they treat passengers is hmmm. unnecessary charge of luggage, unnecessary delay at the terminal; looking for goods to be loaded or one passenger for drivers mate seat or the driver is resting cos he is tired while the car is full long time, OMG. this is a wake up call to them.
VIP management should take a que from what happened to these transport companies , STC, O.A, M Plaza, mentioned but few, some of these companies have equally good buses and drivers, but the question is why are they not getting customers like VIP, you shouldn’t be carried away by the praises you are enjoying today , because the very mouths that said hailed him were the same people who shouted crucified him , because VIP is not invincible, and no condition has ever been permanent, the way VIP attendants charge luggage( load) leaves much to be desired, I started patronizing VIP when I had a serious accident with one of these transport giants, think some of us should start revising our notes
Those guys at VIP have a very bad customer service.they charge luggage as if its cocaine.the last time I had opportunity to warn them that its their actions that will collapse the company and I used the erstwhile M plaza and O A as an example.with the STC putting their acts together now, we can be hopeful that the competition would spur them on to improve