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Airports should be just like a big bus stop, really. You arrive, a machine comes along at a pre-designated time (or somewhere near it), you get on and are taken to your desired destination. It's not that simple, of course. There is more going on, therefore more than can go wrong, and before the big bird is ready to whisk us away we must spend hours on end with thousands of others in the same predicament. It's an environment filled with tension, whether it be due to excitement, stress or nerves for the less experienced flyer. And for many there is a fine line between feeling patient, tolerant and accepting or being totally and utterly peeved with fellow travellers.