Ecobank Ghana has organized a series of workshops for its Xpress Point agents located in Accra, Kumasi, Takoradi and Tamale.
Ecobank Xpress Point is a unique type of agency banking that allows customers to access basic banking services, even after banking hours, including weekends and holidays.
It will be recalled that Ecobank recently introduced its agency banking concept, the Ecobank Xpress Point, aimed at providing its customers, the unbanked and under banked the opportunity to access banking services through retail shops and fuel service stations across the country.
The bank currently has over 1,500 Xpress Point agents in all 10 regions of Ghana, delivering financial services to customers. This affords Ecobank the opportunity to serve Ghanaians in areas where the bank has no physical presence, including parts of the Eastern, Central, Volta, Northern and Upper Regions.
Xpress Points are currently found at selected Shell Shops, ECG vendor points, pharmacies, market centres, mobile money agent points and many other retail outlets.
Participants at the fora were exposed to further opportunities for cross border business, as they are able to set up Xpress Points in any of the 33 African countries where Ecobank is present.
They were also encouraged to explore ways of opening more outlets in the country to improve their revenue inflows. Each forum was climaxed with an open forum session where agents had the opportunity to share their experiences on best practices.
Officials of the bank also took participants through Management of Agency Banking, Customer Service, Compliance, Risk management and Fraud.
Speaking to participants, the Regional Head of Consumer Banking at Ecobank, Tara Squire, encouraged them to take active part by supporting customers participate in the ongoing “Ecobank Xpress Money Promotion” to upgrade their lives.
He charged them to assist customers open Ecobank Xpress Account and use it to pay for all transactions and also send money to loved ones.
Mr. Squire however extended an invitation to shop owners around the country to join Ecobank’s digital drive and register as Ecobank Xpress Point agents by calling short code 3225 for details.
This, he emphasized, will support Ecobank’s commitment to promoting the Financial Inclusion agenda of the country and in line with the Sustainable Development Goals of the UN.
Deserving agents were awarded with motorbikes, counterfeit detecting money counting machines, cash prizes and citations.
Ecobank Ghana is a subsidiary of Ecobank Transnational Incorporated (ETI), a bank holding company which is currently operating in over 33 countries across Africa, dealing in 20 currencies.
Commencing operations in Ghana from February 1990, Ecobank Ghana has grown consistently over the years to become one of the biggest banks in Ghana and a well-recognized corporate brand in the Ghanaian banking industry.
The Bank embarked on a strategic shift from a predominantly Wholesale Bank to a Universal Bank. Today it has 67 branches and over 200 ATMs across the country.
Since its establishment, Ecobank has consistently grown its shareholders’ equity to over GH¢1.037billion and total assets to GHS9.098billion by the close of 2017. This makes Ecobank one of the strongest banks financially and the bank of choice for customers’ deposits.
The bank has segmented its markets into Corporate, Commercial and Consumer Banking business, in line with its strategy of providing tailored financial solutions to customers in a timely and efficient manner.
On the technology front, Ecobank is the first bank to introduce a Pan-African card that enables customers to withdraw cash and make payments in over 33 markets in Africa. The launch of the evolutionary Ecobank Mobile app, which is focused on financially empowering millions of customers across Africa by 2020 has resulted in more Africans gaining access to financial services and products than ever before. In Ghana alone, the app has attracted over one million new customers thus far. A critical component of this success is the landmark strategic partnership with MasterCard and Visa. These ground-breaking initiatives have also powered the Ecobank Mobile app with Scan and Pay services for both MasterPass and mVISA.
It is now possible for consumers across the Ecobank to make fast and secure payments by scanning a Quick Response (QR) code displayed at checkouts/pay points, using their mobile phones. Phone users with the use of their phones can therefore do nearly all banking transactions without entering any Ecobank branch.
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