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Phoenix Insurance appears to be setting a very high standard in Ghana�s insurance industry. Following hard on the heels of similar recent claims payments, Phoenix Insurance has made a motor fleet claims payment of GH�178,619.19 to Toyota Ghana. �We are in business to pay genuine claims with speed. Since last October�s floods in Accra, we have been up to the task. Apart from Toyota Ghana, we have insured quite a number of business concerns that were affected by the floods,� said Henry Bukari, General Manager (Technical) of Phoenix Insurance. �As an insurance company, the only way we can grow is to meet our claims, and meet them in record time. We are so happy for the opportunity to please yet another client.� This latest presentation follows last October�s flash-floods that hit many industrial clients of Phoenix Insurance. During the said floods, a number of Toyota�s vehicles including off-roaders and saloon cars were damaged. �We have an enduring relationship with Phoenix Insurance. We maintain quite a portfolio of policies with Phoenix, including marine, fire and motor fleet. We have a very smooth and cordial relationship, and this is one insurer that has been very responsive and flexible to our needs,� revealed Richard Kwae, Financial Controller of Toyota Ghana. �Following the floods, we applied for our claim on November 26, 2011, highly confident that with Phoenix we were not going to get our fingers burnt. Thankfully, they have risen up to the occasion again, and settled us in the nick of time.� Francis Nsiah-Afriyie, Chief Executive of Progressive Insurance Services, insurance brokers for Toyota Ghana, was full of praise for the empathetic professionalism and admirable responsiveness displayed by Phoenix Insurance. �Phoenix has proven to be a really top-rate insurer. They have been sympathetic. They have visited and kept faith with Toyota, and have cooperated with us in every sphere of deliberations for this claim to be settled,� recounts Nsiah-Afriyie. �They have reacted much better than their competitors. We thank Phoenix for living up to our expectations. We can only expect them to maintain this high standard of rapid claims payment in the future.� Bukari called on the entire Ghanaian insurance industry to institute all-round world-class best practices, particularly in the area of claims payment. �For us, prompt claims payment is very close to our hearts, and where issues are straight forward and liability is so clear, we do not want to waste time at all,� he said. �There is no need to delay in paying claims when liability is obvious. It is with this spirit that we approached this claim. Once our clients are in business, we are also very much in business. We agreed on the figure of the claim barely a week ago, and today, we are here to pay. That is the essence of insurance.� Henry Bukari, making the presentation to Elizabeth Asamoah of Toyota Ghana. Looking on are Richard Kwae (Financial Controller of Toyota Ghana); Francis Nsiah-Afriyie (CEO, Progressive Insurance Services Ltd.); and other senior officials of Toyota Ghana and Phoenix Insurance