MTN Ghana has appointed Mrs. Jemima Kotei Walsh as its new Customer Relations Executive, a statement in Accra said on Monday.
This brings the number of Ghanaians appointed to top executive positions at MTN Ghana to five, including three females, the statement noted.
The Ghanaian top executives at MTN Ghana are Mr. George Kwadwo Andah, Chief Marketing Officer, Ms Mawuena Adjo Dumor, Corporate Services Executive, Mr. Ebenezer Asante, Sales Executive, Mrs. Ama Benneh Amponsah, Human Resource Director, and now Mrs. Jemima Kotei Walsh.
"Jemima's appointment fulfils the commitment made by the CEO, Mr. Brett Goschen, to significantly increase Ghanaian representation at MTN's executive and managerial levels with those numbers more than doubling since 2007," the statement said.
The statement said until Jemima's current appointment she was the Senior Manager for Quality Assurance and Training/Customer Care Division and Acting Customer Relations Executive.
It said in her new role, Jemima would be responsible for directing and executing customer related issues in the organization at a strategic level.
Mrs Walsh, a product of Wesley Girls High School and the University of Ghana Business School, also holds an MA in Human Resource Development and Consulting from the Management School, Lancaster University, United Kingdom.
She was instrumental in fuelling the growth of the company in recent years through her contribution to the implementation of various mechanisms to seek customer feedback and insight.
The statement credited Mrs Walsh with the implementation of the Customer Panel as well as the Voice of the Customer Programmes (VOC).
It said she also institutionalized an incentive scheme for the staff in the Customer Care Division and set up the Quality Function comprising, the Monitoring, Training, Complaints and Customer Intelligence Units.
"With the wealth of experience she brings to us, MTN Ghana has no doubt that Jemima will lead her team to deliver quality and effective customer service for the benefit of our subscribers," said the CEO, Brett Goschen, as he welcomed Mrs Walsh to the executive team.
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