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Vodafone Equips Staff To Deliver Premium Customer Experience   
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CEO awarding the Francis Adusu
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As part of efforts to develop and position its employees as internal brand ambassadors who will deliver premium customer experience, Vodafone Ghana has held a quiz competition for staff.

It is to deepen employees understanding of its products and services, and to position Vodafone as the best telecoms brand.

The month-long quiz competition culminated in a grand finale at Vodafone’s head office in Accra, after successful mini quizzes among employees at the functional and regional levels. The professionally structured quiz competition simulated very challenging customer engaging scenarios and other questions, which required participants to apply logical reasoning, critical thinking, institutional knowledge and problem solving skills in arriving at the answers.

Explaining the essence of the quiz, Stella Agyenim -Boateng, Director of Human Resources, said “Vodafone is passionate about offering unmatched customer experience to customers and therefore organised the nationwide quiz competition to position our employees to better support our customers and also promote the products and services the Business delivers.

The quiz was a resounding success and a great platform for having a good time whilst educating ourselves about our cherished company, Vodafone.’’

Participants in the grand finale included representatives from the Commercial, Technology and Corporate functions as well as the Eastern/Volta, Central/ Western, Ashanti / Brong-Ahafo, and Upper West,/ Upper East / Northern regions.

Francis Adusu, who represented the Eastern/Volta regions, was adjudged winner of the quiz competition. He received a smartphone and an all-expenses paid trip to for two to another Vodafone Operating Company and a cash prize for the regions he represented Eastern/Volta.
Source: Peacefmonline.com

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