Metro Mass Transit Goes World Class

Ghana’s flag post transport company, Metro Mass Transit Limited (MMT) is poised to achieve world class status by the end of 2018, in line with the company’s five year strategic plan, launched in May this year. Under the plan, MMT is expected to beef up its fleet by taking delivery of 1 thousand brand new buses to be able to better serve the transportation needs of the people of Ghana with a view to operating over 2 thousand buses nationwide by the end of 2018. The five- year strategic plan of the company is hinged on seven cardinal goals of improving customer service, expanding access to MMT services, improving passenger and staff safety, and establishing a great working environment to allow for increased productivity. The rest has to do with increasing the company’s profitability and the attainment of financial sustainability, adopting environmentally friendly practices and the attainment of International Standards Organisation (ISO) certification 9001. To attain the world class status by the projected time, the company has initiated and introduced a number of ICT driven projects to accelerate the realisation to the set goal. This has culminated in the deployment of the vehicle tracking and fleet management system and the ICT based fuel management system which ensures that only MMT buses can receive fuel at the designated fuel stations. Also ongoing are the electronic ticketing (E-Ticketing), the electronic luggage scale (E-LS) and the time and attendance machine which will be activated shortly thus making MMT the first in the country to comprehensively and extensively deploy ICT based solutions in its operations. In the quest to continue to better address the transportation needs of the Ghanaian people, the company continues to develop tailor made products that will alleviate the already precarious burden of the people throughout the country and this informed the decision by the company to develop a new hub in Tarkwa in the Western region to enhance its operations and cater for the needs of passengers in the Western corridor. The company is also due shortly to commission a bus terminal which is near completion in Aflao to take care of the people of the Volta Region and this is in addition to the newly constructed and fully furnished offices at the company’s head office to house the Vehicle Tracking and Fleet Management Systems and Customer service personnel who will be running a 24 hour service with a toll free number 0800-10-400.