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The JOSPONG/ Zoomlion Group of Companies commenced a five day capacity building for its employees to help promote and ensure quality service delivery to their clients.

The conference dubbed the ‘Leadership Conference 2016’ was held at the Pentecost Convention Centre at Gomoa Fetteh in the Central Region and was geared towards creating excellent delivery to both internal and external publics of the company.

Dr. Joseph Siaw Agyepong, Executive Chairman of the Jospong/Zoomlion Group of Companies was part of the speakers who graced the event.

In an address by him, he reminded his staff that the success of the company depends on how well the various subsidiaries treated their internal customers.

According to him once successful business were folding up because of the poor way they have handled their staff with care, respect and the attention they need.

“We have come to a point in our corporate journey where we can’t afford to put fresh ideas into old wine skins. Henceforth, all new ideas must be stored in new wine skin bottles, we must do things differently in order to remain relevant and competitive,” he advised.

Dr. Siaw Agyepong is of the firm believe that employees honesty, justice, fairness and appreciation could be won if internal costumer expectation are met.

After the five day conference, Dr. Siaw Agyepong expects to see each participant develop customer service plan to serve as a guide on how business operations would be conducted in the various subsidiary companies.