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Firefighters and soldiers searched on Tuesday for survivors in the rubble of a shopping mall in central Ukraine after a Russian missile strike killed at least 18 people in an attack condemned by the United Nations and the West.

Family members of the missing lined up at a hotel across the street where rescue workers set up a base after Monday's strike on the busy mall in Kremenchuk, in the region of Poltava, southeast of Kyiv.

More than 1,000 people were inside when two Russian missiles slammed into the mall, Ukrainian President Volodymyr Zelenskiy said. At least 18 people were killed and 25 hospitalised, while about 36 were missing, said Dmytro Lunin, governor of Poltava.

Leaders of the Group of Seven (G7) major democracies, at a summit in Germany, said the attack was "abominable".

"Russian President Putin and those responsible will be held to account," they said in a joint statement.

Zelenskiy said in a Monday evening video address that it was "not an accidental hit, this is a calculated Russian strike exactly onto this shopping centre".

A survivor receiving treatment at Kremenchuk's public hospital, Ludmyla Mykhailets, 43, said she was shopping with her husband when the blast threw her into the air. read more

"I flew head first and splinters hit my body. The whole place was collapsing," she said.