Ericsson Opens Support Centre In Accra

Ericsson, a world leading provider of telecommunication services, on Tuesday opened its first Regional Support Centre (RSC) in Accra, Ghana, to serve 43 countries across Sub-Saharan African (SSA). The Centre, the first of its kind on the continent, aims to harness and develop young talents in the field of telecom technology within the SSA. Speaking at the launch of the Centre in Accra, Mr. Allan Triggs, Vice President and Head of Operations in Sub-Saharan Africa said Ericsson was committed to providing a high quality of service to its customers. Mr Triggs, who doubled as the Country Manager for Ericsson-Ghana said: “With this Centre, we will be able to improve our response time by providing our customers with expertise closer to home, as well as nurturing local talent and driving the sustainable development of telecommunications in Africa.” The Centre located within the Gulf House at East Legon in Accra, has currently employed 20 graduates from selected universities in Ghana, who are working with senior engineers to mentor and develop their skills base. Eva Elimstedt, Vice President and Head of Product Related Services of the company said, “Ericsson has a long-standing history of working with proactive support services that improve user experience by anticipating and preventing service disturbances, in addition to reactive support services. “We believe this offering will become an integral part of customer operations in the African continent in the coming years,” Elmstedt added. Madam Dorothy Gordon, Director of the Advanced Information Technology Institute of the Ghana-India Kofi Annan Centre of Excellence in Information Communication Technology (ICT), said the opening of Ericsson Center in Accra to serve Sub-Saharan Africa was an achievement of technological development in Ghana. She said Ericsson was building properties for businesses, which amounted to making money and called on young women to show interest in mathematics and science to increase their numbers in the telecommunication industry.